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Here are Answers to Our Most Frequently Asked Questions

Will the doctor refill a prescription for me over the phone?

No, you need to come in and see the doctor for a prescription refill.


Will the clinic or doctor call me with results of any tests?

We will call only if your result is ABNORMAL and the doctor needs to see you to discuss a treatment plan. We don’t call for normal or good results.


Are any of the doctors accepting new family patients?

No


Do any of the doctors prescribe medical marijuana?

No


Would any of the doctors refill my narcotic medications?

No, you need to see your own family doctor for narcotic prescriptions. The doctors here have a strict No Narcotic policy for new/ Walk in patients.


I have never been to the clinic before, and I didn't bring my care card. Can you look up my number?

No, unfortunately we do not have access to MSP's computer system. The patient MUST provide their care card in order to be seen. Without a care card, the office visit will cost $50.00.


Can I book an appointment with one of the doctors?

Yes, but only if you are a family patient of this clinic. Walk in visits are available all day, everyday for non-family patients.


Even though I am not a family patient, can I book a Complete Physical Examination?

No, those appointments are for family patients only.


Can I get a PAP test as a walk in?

Yes


Can I sign in to the clinic over the phone?

Our clinic policy requires you to sign in in person but we're happy to hold your place in line if the wait is excessive, so that you can step out and return closer to your turn.


Can the doctor call in my regular prescriptions to my pharmacy for me?

No, the doctors have a strict no phone-refill policy. You must come in to the clinic for all prescriptions.


I’m visiting from a different province and don’t have a BC Care Card – what do I do?

Bring in the Care Card or Health Card from the province you live in and we will use that; your visit will be covered (this excludes Quebec residents). If you’ve moved to BC, we will be happy to give you an application form for a BC Care Card.

Come and See Us


18-2475 Dobbin Rd,
Westbank, BC V4T 2E9

Main  250-768-8315
Fax  250-768-8326

Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM

Sunday: Closed


Have Other Questions?

Feel free to call us during business hours if you have other questions.

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